If you or your child cancel a tutoring session between 1 and 12 hours of the session’s scheduled start time, your account will be charged $3.00. The penalty fee of $3.00 will be deducted from your account in accordance with your current plan.
If you or your child cancel a tutoring session between 30 minutes and 1 hour of the session’s scheduled start time, your account will be charged $10.00. The penalty fee of $10.00 will be deducted from your account in accordance with your current plan.
If you or your child cancel a tutoring session with under 30 minutes prior to the session’s scheduled start time or if you or child do not show up for the session, your account will be charged for the duration of the scheduled session up to 1 hour at the per minute rate of your current tutoring plan.
If your tutor cancels or does not enter the classroom within the first 15 minutes of a scheduled session, no minutes will be deducted from your account.
If neither the student or the tutor shows up for the session, neither will be penalized.
If you are late for your scheduled tutoring session, you will still be billed from the start of the scheduled time. For example, if you are 20 minutes late for a one-hour session, the full hour will be billed to your account.
If you are 15 minutes late or more, your tutor may cancel the session. If they choose to do so, you will be billed for the entire duration of the scheduled session up to 1 hour.
If your tutor is 15 minutes late or more, you will have the option of cancelling the entire session at no charge to you.
If you choose to end a scheduled session early, you will still be billed for the full scheduled time. For example, if you schedule a one-hour session and choose to end the session after 45 minutes, one hour of tutoring time will still be deducted from your account.
If your tutor agrees to remain in the classroom and assist you past the scheduled session time, you will be charged on a per-minute basis for the extra time. This rate is calculated using your current tutoring plan. There will be a timer in the classroom and you will receive an email once the minutes on your account have reached 0.
Students are not permitted to offer a gratuity to their tutor, either inside or outside of Skooli.com.
If your student cancels a tutoring session less than 30 minutes before the session is scheduled to begin, you will still be paid for 15 minutes of tutoring time. Similarly, you will earn 15 minutes of tutoring time if the student fails to enter the classroom within the first 15 minutes of a scheduled session.
If you cancel a tutoring session between 1 and 12 hours before a session is scheduled to begin, $3.00 will be deducted from your overall cashout balance on Skooli.
If you cancel a tutoring session between within 1 hour of a session’s scheduled start time, $10.00 will be deducted from your overall cashout balance on Skooli.
If you do not show up for the session, signalled by being absent for the first 15 minutes of a scheduled session, $10.00 will be deducted from your overall cashout balance on Skooli.
Tutors with frequent late or no-show fees added to their account will be given several warnings from Skooli before being removed from the service entirely.
If you are more than 10 minutes late for a tutoring session, $3.00 will be deducted from your earnings on Skooli.
If you are 15 minutes late or more, your student will have the option of canceling the session altogether. If they choose to do so, you will incur a $10.00 penalty. You will not be required to pay this amount, but it will be deducted from your overall cashout balance on Skooli.
Tutors are required to wait 15 minutes for late students.
If your student joins late, you would earn the full amount for the scheduled session, including the time spent waiting.
If your student does not join the scheduled session within the first 15 minutes, tutors earn 15 minutes for their wait time, and can then exit/cancel the session.
If you choose to wait for your student past the 15-minute requirement and the student joins the session, you would earn the full amount for the scheduled session, including the time spent waiting.
If your student chooses to end the session early, you will still be paid in full for the time slot. For example, if your student chooses to end a one-hour scheduled session after 45 minutes, you will still be paid for one hour of tutoring.